Here at Alaska Equine & Small Animal Hospital we hope that everyone is doing well as we approach the long winter months. Our protocols for COVID safety throughout the year have so far been successful for keeping us up and running. As winter arrives, we want to continue to keep everyone safe from COVID as well as using some good old common sense for winter conditions. To that end we will continue to restrict entry into our facility with very few exceptions. Those exceptions include euthanasia (1 family member only please), cesarean sections (helpers to be cleared by Dr. Grohs), situations in which we need to be able to share diagnostic information regarding your pet, and any other exceptions cleared through Dr Grohs only. These exceptions will be rare. We take our responsibilities to our community, our staff, our clients and our ability to continue to provide veterinary services very seriously, please help us help you by abiding by these protocols.
Another facet of winter care will be how your pet enters and exits the building. At the time of your appointment when the staff is ready to obtain information about your concerns and needs for your pet as well as the current medical history you will be asked to drive to the entry way of the clinic and bring your pet (on a LEASH or in a carrier) onto the porch to deliver them to the staff. Masks are required. A staff member will then discuss these items with you in the relative comfort of the porch. (We are adding a heater!) This also minimizes walking in the parking area in winter conditions. Please follow the directions of staff members during this process to maintain an orderly flow of vehicles. While we conduct our exam and treatment of your pet, please return to a parking space. The staff will alert you to return to the porch to retrieve your animal and receive billing, instructions, etc.